Frequently Asked Questions
When will my order ship out?
Depending on the day your order is placed, it may take between 24-36 to process. Orders placed on a weekend or statutory holiday will be processed the following business day. An email confirmation will be sent to the email address provided at the time of purchase. If you do not receive an email confirmation, please contact our Customer Service team.
Read our full shipping policy here.
Do you accept international credit cards?
We do not accept international credit cards.
Do you ship outside of the US?
At this time, we are not able to ship outside of the U.S.
Do you offer Free Shipping?
Yes, we offer FREE GROUND SHIPPING for US orders over $50. This offer only applies to the 48 contiguous states (Excludes Hawaii, Alaska and U.S. territories).
What is your return policy?
Unused products can be returned within 30 days of your purchase date. Click here to read our full return policy.
What’s the best way to contact you?
Feel free to contact our Customer Service team or complete our simple contact form. You can also connect with us on Facebook, Instagram or Twitter. We look forward to hearing from you!
What about other Takeya products?
CLICK HERE to view Freshlok by Takeya products
Learn about our ACTIVES line
The Takeya Actives line represents our premium collection of insulated hydration solutions. It has been designed for athletes, weekend warriors, and fitness enthusiasts to provide the best features for active use. Actives are offered in 11 sport-inspired colors.
The three main product differences:
- Insulated lid to decrease lid sweating and increase insulation time
- Protective bumper to fit in cup holders better, provide increased durability, and allow quiet “set-down”
- Monochromatic lid color (that matches bottle color) for an edgier sport-inspired look
Learn about our ORIGINALS line
Our Originals line is a great introduction to the brand. Available in 5 sizes and 6 colors, you get all the great insulation properties of the bottle and benefits of the lid at a good value. This line does not have insulated lids or protective bumpers, (and the lids are black with a colored silicone band.)
Learn about our TUMBLERS
Our Actives line of tumblers is also designed with the fitness consumer in mind. Not only will it keep your drinks hot or cold from first to last sip… but our new patent-pending Flip LidTM seals closed to end spills so you can shake, toss or tip your Tumbler without losing a drop. Great for pre and post workout drinks or protein shakes. It also has a silicone bumper for added durability to prevent minor dents and dings.
Our Originals line of tumblers will also keep beverages cold or hot for hours. It features our Sip Lid that is shatterproof and easy to sip from, but is not spill proof.
How do I care for my Takeya bottle or tumbler?
We recommend you handwash your Insulated Stainless Steel bottle, tumbler, lids and silicone o-rings (on bottle lids). Clean all parts with warm soapy water. Do not use cleansers that contain bleach or chlorine.
- Do not use in microwave or freezer
- Do not use on stove for cooking
- Allow hot liquids to cool to a drinkable temperature prior to sealing lid
- Do not overfill product. Hot liquids can scald user.
- Keep out of reach of children when filled with hot liquids.
Actives O-Ring Installation Instructions CLICK HERE
Originals O-Ring Installation Instructions CLICK HERE
Can I put my Takeya bottle or tumbler in the dishwasher?
We do not recommend washing your stainless steel bottles or tumblers in the dishwasher as doing so may cause discoloration of powder coat finish.
Instead, we recommend you handwash your bottle or tumbler with a non-abrasive dishsoap. For a deep cleaning, we suggest cleaning the Lid O-Rings with a 50/50 solution of water and vinegar. Do not use cleansers with harsh chemicals like bleach or chlorine as they can ruin your bottle or tumbler. Occasionally, remove the silicone o-rings in your bottle cap and clean those as well.
However, all of our lids are top shelf dishwasher safe and we encourage you to wash them that way especially if you drink something other than water to keep them mold and germ free.
How do I care for my bumper (actives line only) and lid?
Insulated Stainless Water Bottle Lid:
We recommend removing O-Rings occasionally. For a deep cleaning, we suggest cleaning the Lid O-Rings with a 50/50 solution of water and vinegar.
Silicone Bumper (Actives line only):
Rinse with warm soapy water and allow to air dry.