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Common Questions. Simple Answers.

Why is my bottle leaking (missing silicone o-ring)?

Please check to make sure the silicone O-Rings are in the drinking spout cap and underneath the lid. The lid is not double wall, so there may be slight condensation on the Lid only. What is an O-Ring?

We apologize if you received your bottle with a missing O-Ring!

For a free replacement O-Ring set:

1. Go to the O-Ring 2pk  product page

2. Click ADD TO CART

3. Enter Code: MISSING at checkout*

4. You will receive your free replacement O-Ring 2pk with your order!

*Cannot be combined with any other offers

 

If you have any questions, contact us by emailing customerservice@takeyausa.com or calling us at 714-374-9900 x 314 

Insulated Bottle: O-Ring Installation Guide

 

 

When will my order ship out?

Orders may take between 24-36 hours to process. Orders placed on a weekend or statutory holiday will be processed the following business day.  An email confirmation will be sent to the e-mail address provided at the time of purchase, after an order is placed. If this e-mail is not received, please contact Customer Service.

How do I care for my Takeya product?

Glad you asked! Here are a few important guidelines:

Insulated Stainless Water Bottle:
We recommend you handwash your Insulated Stainless Steel bottle and lid. We recommend you remove and wash the silicone o-rings from the lid in addition to washing the bottle and lid occasionally.

CARE

• Handwash only.

• Clean all parts with warm soapy water before use.

• Do not use with cleansers that contain bleach or chlorine.

USE

• We do not recommend putting carbonated beverages in your insulated bottle since the pressure can cause liquid to splash out unexpectedly when you open your bottle.

• Do not use in dishwasher, microwave, or freezer.

• Do not use on stove for cooking

WARNING

• Allow hot liquids to cool to a drinkable temperature.

• Do not overfill product. Hot liquids can scald user.

• Keep out of reach of children when filled with hot liquids.

Insulated Bottle Use & Care 

Limited Lifetime Warranty

O-Ring Installation Instructions

Insulated Stainless Water Bottle LID:

We recommend removing O-Rings regularly after use. For a deep cleaning, we suggest cleaning the Lid O-Rings with a 50/50 solution of water and vinegar.

ThermoTumbler Insulated Tumbler:

We recommend you handwash your Insulated Tumbler and lid. We recommend you remove and wash the silicone o-rings from the lid in addition to washing the bottle and lid occasionally.

CARE

• Handwash only.

• Clean all parts with warm soapy water before use.

• Do not use with cleansers that contain bleach or chlorine.

USE

• Do not use with carbonated beverages.

• Do not use in dishwasher, microwave, or freezer.

• Do not use on stove for cooking

WARNING

• Allow hot liquids to cool to a drinkable temperature.

• Do not overfill product. Hot liquids can scald user.

• Keep out of reach of children when filled with hot liquids.

Limited Lifetime Warranty

Glass Water Bottle:
The bottle, cap and silicone jacket are dishwasher safe. We recommend you do not remove the silicone jacket while washing to extend product newness and longevity.

Cold Brew Coffee Maker/Iced Tea Maker/Airtight Pitcher/Flavor Infusion:
Dishwasher safe, Handwash to extend longevity

Cleaning Instructions

Iced Tea Maker User Guide

Cold Brew Coffee Maker User Guide

Tea or Fruit Infuser:
Tap upside down in trash bin or garbage disposal to remove contents and rinse. Hand wash or soak with mild soap is recommended, but both infusers are dishwasher safe.

Thermo Jacket:
Rinse and air dry. You can also use a mild shampoo or machine wash on delicate, cold cycle and air dry.

Freshlok™ Airtight Storage Containers:
Hand wash all parts with warm soapy water. Do not use cleansers that contain bleach or chlorine.

Can I use my Takeya insulated stainless steel bottle with carbonated beverages?

Yes, you can put carbonated beverages in your double-wall stainless steel bottles. However, we do not recommend it as carbonated beverages in an airtight container may cause a build-up of pressure which could cause your bottle to leak or the liquid to splash out unexpectedly when you open your bottle. Use with caution.

Use + Care Instructions

Is it normal to have a little sediment in my cold brew coffee?

Since cold brew coffee is created by allowing coffee grounds and water to steep for an extended period of time, some sediment in your cold brew coffee is completely normal. However, to cut down on the amount of sediment transfer, ensure you are using coarsely ground coffee. Coffee that is ground too finely can result in a brew with higher than normal levels of sediment. If you prefer, you can strain your final brew through a paper filter to remove any excess sediment.

How long should I brew my Takeya Tea?

Brew times will vary depending on the iced tea blend. Here is the Takeya Brew Guide for all of our Iced Tea blends: TAKEYA BREW GUIDE

NOTE: DO NOT fully tighten lid, shake or lay on its side when hot.

Should I tighten the lid of my beverage maker while it contains hot liquid?

No, DO NOT fully tighten lid, shake or lay on its side when hot.

Can I use my own loose leaf tea or tea bags?

You’ll get richer flavor and a better brew using TAKEYA loose leaf iced teas specially blended and pre-measured for our system. But yes, you can use any brand. We recommend using approximately 4-6 tablespoons of tea or 4-6 teabags  with our 1 quart Flash Chill Iced Tea Maker, and 8-10 tablespoons or 8-10 teabags with our 2 quart Maker. These are suggestions only and results will vary with the brand/type of tea.

Do TAKEYA loose leaf teas contain gluten, dairy or nuts?

No, they do not. However, it’s possible they may have been stored in proximity to other products that may contain those allergens.

Are TAKEYA iced teas all-natural?

Yes, our loose leaf teas are all-natural, no artificial flavors, artificial sweeteners, or preservatives . That’s one reason they’re so healthy and delicious.

Are TAKEYA products and accessories BPA free?

Yes, Takeya products and accessories are BPA-free. The Tea Maker/Pitcher body is made from high-quality, BPA-free Tritan™, which can withstand boiling hot and ice cold temperatures.

Can I place Takeya products in the Freezer?

The only product you can place in a freezer are our Freshlok airtight storage containers. Placing our other products in the freezer may damage them.

What are the TAKEYA glass bottles made of?

TAKEYA glass bottles are 100% soda lime glass made specially in Japan. The quality is exceptional. Smooth, lead-free glass makes for a safe, comfortable drinking lip and a beautiful weight balance in your hands.

What are the TAKEYA glass bottle caps made of?

The glass bottle caps are made of ABS plastic with a silicone gasket.

The Modern glass bottle straw is made of polypropylene with a silicone tip.

Can I microwave TAKEYA products?

Please do not use TAKEYA products in the microwave.

 

Can I buy spare parts for my Flash Chill Iced Tea Maker?

Absolutely. Commonly needed spare parts/accessories can be purchased for the following products:

Thermoflask® bottles, Glass Bottles + Tumblers 

Beverage Makers (Iced Tea Makers, Flavor Infusion Pitchers + Cold Brew Coffee Maker)

If you have further questions, please contact us.

Do you accept international credit cards?

We do not accept international credit cards.

Do you ship outside of the US?

At this time, we are not able to ship outside of the U.S.

What is your return policy?

Unused products only can be returned within 30 days from date of purchase. See our Return Policy.

*Orders are processed and typically ship within 12-48 hours. Cancellation of order must be made within 12 hours of order.

How do I contact you?

We’ll be happy to answer any other questions you may have. All you have to do is contact customer service and/or complete our simple form.

You can also reach out to us on Facebook, Instagram or Twitter. We look forward to hearing from you!

Do you offer Free Shipping?

Yes, we offer FREE GROUND SHIPPING for US orders over $25. This offer only applies to the 48 contiguous states (Excludes Hawaii, Alaska and U.S. territories).

Cold Brew Coffee Maker vs 1QT Flash Chill Iced Tea Maker?

Coffee essential oils and flavors are strong and may alter the flavor of iced tea (if using the same infuser). The Cold Brew Coffee Maker comes with a user guide of instructions and recipes to use as a Cold Brew Coffee Maker. The 1QT Flash Chill Iced Tea Maker is designed to make freshly brewed iced tea in minutes (using Takeya pre-measured Loose Leaf Tea or your choice of loose leaf or bagged tea).

 

How do I remove the sticker off my ThermoFlask bottle?

We are so sorry for the inconvenience! We are aware of this issue and have made a change going forward! Oddly enough, using smooth peanut butter removes the sticker really well without scratching.

Please feel free to contact us anytime at customerservice@takeyausa.com should you have any other questions or concerns.

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