Returns
RETURN POLICY: INSULATED STAINLESS
STEEL BOTTLES & TUMBLERS
LIMITED LIFETIME WARRANTY
TAKEYA USA guarantees that the following product components: stainless steel bottle body, tumbler body, lid, cap and handle to be free from defects in materials and workmanship during the normal lifetime of the product. The warranty does not cover regular wear and tear, such as color fading, dents, scratches, powder coat chips from the flask being dropped, damaged, etc. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Warranty valid in the U.S.A. only.
If you find the product to be defective, you may return your order for a full refund less shipping fees.
The following will NOT be accepted for returns:
- Products that have been damaged caused by misuse
- Any item without a receipt or order confirmation
Looking for our Freshlok By Takeya Products? CLICK HERE
RETURN PROCESS
- Contact Customer Service via phone or email. (Please have your order information and proof of purchase handy)
- Customer Service will issue you a RA# and provide you a shipping address
- Customer Service will provide you additional instructions on processing the return.
CUSTOMER SERVICE:
Phone: 714.374.9900 x 314
Email: customerservice@takeyausa.com
WARRANTY CLAIM FORM: Click Here
WARRANTY REGISTER FORM: Click Here
*Orders are processed and typically ship within 12-48 hours. Cancellation of order must be made within 12 hours of order.