Warranty

• This warranty is valid for the duration of the original purchaser’s lifetime 
• Manufacturing defects including materials, components, or workmanship at the time of receipt
• Materials and components refer to zippers, buckles, and fabrics, etc. Workmanship refers to seams and construction. 
• Takeya USA’s sole obligation under its warranties, and at its sole discretion, is to repair or replace the product. 

WHAT IS NOT COVERED UNDER THE LIMITED LIFETIME WARRANTY?

• Improper use or misuse of the product
• Damage or defect caused by cleaning, disassembly, alterations, or modifications.
• Any product which has been modified or repaired by anyone other than Takeya USA
• Damage due to normal wear and tear such as rips, tears, abrasions or UV degradation, misuse, fire, natural disasters, or neglect is not covered under our warranty policy.
• If a product is damaged during flight, transport or by any carrier, you must immediately report such damage directly to the transport operator or carrier, as this damage is not covered by Takeya USA. 
• Takeya USA is not responsible for loss, damage or cost resulting from the use or loss of our products. 
• This warranty does not cover normal wear and tear or the natural breakdown of colors and materials over extended time and use. “Normal wear and tear” generally mean the wear and tear caused by the expected use of the bag/sling over an extended period. If the fabric is discolored, degraded, de-laminated or deteriorated, we may determine this to be the end of “product life”. If a major component fails due to extended use, we may deem the product to have met its full life cycle.

WARRANTY APPROVAL

Before submitting a warranty claim to Takeya, USA® please review the following:

• Authorized Dealer: You must have purchased the product from a Takeya USA authorized dealer.
• Product Registration: Register your Takeya USA product here: CLICK HERE
• Use and Care: You must have used the product only as intended and in accordance with the product’s care instructions.
• Product Inspection and Review: Takeya USA reserves the right to request images or the physical product to be sent to our office for additional review and to verify the claim prior to Takeya US shipping you a warranty replacement product.
• Product Defect During Intended Use: If you experience a defect covered by this limited warranty during the intended use according to the product care instructions , Takeya will provide replacement parts or replace, at our discretion, the defective part or product.
• Custom Product and Personalization: If the product has been customized by Takeya, a comparable replacement of the part or product will be provided but will not be customized to the original product purchased. If you have a product with a custom logo, Takeya is unable to screen print or engrave the original artwork on the replacement part or product provided.  The replacement product under warranty will be similar in size and color to the original product purchased.
• Third-Party and Unauthorized Resellers Alterations: The Warranty does not cover custom modifications, replacement parts, or repairs by third-parties or unauthorized resellers.
• New Product Designs and Enhancements: Takeya continues to enhance products, colors, and designs during the time you purchased and submitted a warranty claim. In this case the products repaired or replace under warranty may not reflect these new product changes
• Discontinued and Limited Editions Product: Our team will make a concerted effort to replace discontinued product, limited editions, and one-time seasonal colors but cannot fully guarantee the availability for replacement. For any discontinued or limited addition product under applicable warranty that can not be replaced with an identical product a comparable item will serve as a replacement based on inventory availability.
• International Warranty Claims: If you purchased a Takeya product from a retailer located in Canada, Latin America, Asia, Europe, Middle East, and Africa please contact that retailer to initiate the warranty claim. This will ensure a prompt response and avoid unnecessary shipping and handling.

After reviewing the steps above, submit product issue here: CLICK HERE

WARRANTY DISCLAIMER

THIS LIMITED WARRANTY IS THE FULL EXTENT OF TAKEYA’S RESPONSIBILITIES AND YOUR SOLE AND EXCLUSIVE REMEDY AGAINST TAKEYA WHETHER BASED UPON WARRANTY, STATUTE, CONTRACT, TORT (INCLUDING NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY), INDEMNITY, MISREPRESENTATION OR ANY OTHER BASIS.  THIS LIMITED WARRANTY IS THE SOLE WARRANTY MADE BY TAKEYA REGARDING THE PRODUCTS AND IS IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS AND REMEDIES, WHETHER WRITTEN, ORAL, STATUTORY OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR PARTICULAR PURPOSE AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM THE COURSE OF DEALING OR USAGE OF TRADE.  TAKEYA DOES NOT REPRESENT OR WARRANT THAT THE PRODUCTS (OR ANY COMPONENT THEREOF) WILL MEET ANY OR ALL OF YOUR PARTICULAR REQUIREMENTS. 

YOU FURTHER ACKNOWLEDGE THAT YOU ARE NOT RELYING ON ANY STATEMENTS, REPRESENTATIONS OR WARRANTIES MADE BY ANY INDIVIDUAL ACTING ON BEHALF OF TAKEYA AS SUCH INDIVIDUAL, WHETHER EMPLOYEE OR AGENT, IS NOT AUTHORIZED TO MAKE STATEMENTS, REPRESENTATIONS OR WARRANTIES THAT EXCEED THOSE SET FORTH IN THIS LIMITED WARRANTY.  NOTHING IN ANY PRODUCTION INFORMATION OR ADVERTISEMENTS IS INTENDED TO CREATE OR BE CONSTRUED AS AN EXPRESS WARRANTY OF ANY KIND WITH RESPECT TO THE PRODUCTS.

LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL TAKEYA OR ITS AFFILIATES, OR ITS AND ITS AFFILIATES' RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, MANUFACTURERS OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, EXEMPLARY, AGGRAVATED OR RELIANCE DAMAGES, HOWEVER ARISING, WHETHER FOR BREACH OF WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY), MISREPRESENTATION OR OTHERWISE, EVEN IF TAKEYA IS MADE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.  YOUR RIGHTS MAY VARY FROM STATE TO STATE.  SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU, AND THEY DO NOT APPLY WHERE PROHIBITED BY LAW.