WHAT'S YOUR SHIPPING POLICY IN THE USA?
Free Shipping on orders over $39: Applies to contiguous United States only (excludes Hawaii, Alaska, US Territories and APO addresses). Also does not include Canada. FedEx Overnight, FedEx Two Day and USPS Priority Mail are available at an additional charge.
For US orders, your tracking number will be sent via e-mail when your package is shipped. All orders received by noon Eastern Time Monday through Friday ship the same day. Note: Our warehouse is closed on major US holidays.
DO YOU SHIP TO HAWAII AND ALASKA?
We recommend using the following methods to ship to Hawaii, Alaska and US Territories – Expedited Shipping and USPS Priority Mail.
These methods arrive the fastest, typically 2-4 days.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to Canada via USPS. Shipping charges will apply to all orders. Approximately 7-21 business days to receive.
WHEN WILL MY ORDER SHIP?
Depending on the day your order is placed, it may take between 24 to 36 hours to process. Our warehouse ships Monday through Friday, Orders placed on a weekend or holiday will be processed the following business day. An email confirmation will be sent to the email address provided at the time of purchase. If you do not receive an email confirmation, please contact our Customer Service team
Read our full shipping policy here.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Shipping times may vary depending on the method requested at the time of purchase.
Free Shipping: Your package will typically arrive between 3-8 business days within the contiguous United States.
Expedited Shipping: Delivery within two business days to most areas; applicable for Continental US, Hawaii and Alaska only. Delivery days are Monday through Friday. No Holidays. Please note that orders placed after 12PM EST or on a weekend will be processed the following business day. Select zip codes are not available for this service and some locations require additional shipping times.
USPS Priority Mail - USPS Priority Mail packages typically arrive in 2-3 days.
USPS delivers on Saturday, but does not deliver on Sunday.
USPS First Class: Some packages are shipped via USPS first class mail. These typically take 5 to 7 business days to arrive.
Note; We are not responsible for carrier delays or incorrect addresses supplied by customers.
HOW DO I TRACK MY ORDER?
Check the status of your order by logging into your account, clicking My Orders, and then clicking on the order you would like to track.
You can also click on the tracking number in the email we sent you when your package is shipped.
All packages ship from our Columbus, OH warehouse.
WHAT DO I DO IF MY ORDER IS MISSING?
Please double-check your tracking information to ensure the order shows as delivered and check the specified location of delivery.
Please also check with family or residents of the property that it was not previously brought inside.
If your order is missing, please contact us via this link. Contact Us
Our policy is to replace missing items that are verified missnig through a claim with the shipping provider.
Refunds will not be given and we may involve the authorities when fraud/ theft is suspected.
HOW DO I RETURN AN ITEM?
Please contact our customer service team by filling out the Contact Us Form on our website. Please include your order information and proof of purchase. Items must be in original packaging and unused to be eligible for return and refund.
WHAT'S THE BEST WAY TO CONTACT YOU?
Please contact us here,
DOES MY BOTTLE FIT IN A CUPHOLDER?
Car cupholders range in sizes. In order to best estimate if your Takeya Bottle or Tumbler will fit into the cupholder we recommend a Bottle or Tumbler that is 3.15” or smaller. Please CLICK HERE for a diagram that calls out the dimensions of the bottles with recommendations of what will fit in cup-holders.
ARE TAKEYA BOTTLES AND PITCHERS MICROWAVE SAFE?
Actives, Originals, Sport, and Traveler Stainless Steel bottles are NOT microwave safe.
Tritan™ Bottles and Pitchers can be used in the microwave. Before using any container in the microwave, please remove the lid to allow ventilation. Remove the infusers and filters. Take care when removing the container from the microwave as contents and the surface of the bottle or pitcher will be hot.
Use caution when replacing the lid as the steam buildup can cause harm. It is advisable to allow the heated liquids to cool to a drinkable temperature before handling the bottle or pitcher. Overheating of any container in the microwave can be dangerous.
HOW OFTEN SHOULD I CLEAN MY BOTTLE?
We recommend cleaning your bottle and lid after each day of use to ensure it remains mold and germ free.
All of our lids are top rack dishwasher safe and we encourage you to wash them that way especially if you drink something other than water.
For a deep cleaning, remove the Lid's O-Rings and soak in a 50/50 solution of water and vinegar until you can wipe clean and then rinse with fresh water. (Do not use cleansers with harsh chemicals like bleach or chlorine as they can ruin your bottle.)
To remove your large O-rings, gently pull on the tab.
For the Small O-ring, use a toothpick, unfolded paper clip or fork to gently pull it out of the drinking spout cap.
Place the new O-Rings, flat side down, into the open areas and use the flat side of a toothpick and gently press the O-ring back into place.
Check your lid to make sure the silicone O-Rings are in place. The O-Rings will create the airtight seal to keep in the cold.
To learn more, read Bottle Care 101
CAN I PUT MY TAKEYA BOTTLE IN THE DISHWASHER?
Most of our bottles are dishwasher safe. Note, however, that harsh detergents and hot water may affect the appearance of your bottle over prolonged use. The only bottles that are not dishwasher safe are painted bottles - Brushed Stainless Steel, Rose Gold and Slate.
Our lids are top rack dishwasher safe and we encourage you to wash them that way especially if you drink something other than water to keep them mold and germ free.
MY BOTTLE SAYS HAND WASH ONLY ON THE BOTTOM. IS IT DISHWASHER SAFE?
We are continuously testing and improving our products. After extensive testing, we have proved that our bottles are now in fact able to be cleaned in the dishwasher.
While we recommend a daily hand wash to maintain the cleanest conditions, note that you can place your bottle in the dishwasher.
We recommend that all lids be placed in the top rack.
Note that this does not apply to any bottles with a metallic colored coating (such as slate, brushed silver, or ash rose).
WHAT ARE SOME THINGS I SHOULD KNOW ABOUT MY INSULATED BOTTLE?
Do not use in microwave or freezer.
Do not use on stove for cooking.
Allow hot liquids to cool to a drinkable temperature prior to sealing lid.
Do not overfill product.
Hot liquids can scald you. Keep out of reach of children when filled with hot liquids.
Do not clean with harsh chemicals.
HOW CAN I MAXIMIZE THE COLD RETENTION OF MY BOTTLE?
Here are some tips from our team to help keep your beverage ice cold:
Pre-cool your bottle before you fill for use. Pre-cool the inside of your bottle with ice and cold water before putting in your beverage of choice.
Add ice to the rim of your bottle then add water for all-day cold hydration.
HOW DO I REPLACE O-RINGS?
Actives O-Ring Replacements (Lid color matches bottle)
Click to SHOP Actives Spout O-Ring
Click to SHOP Actives Straw Lid O-ring
Actives O-Ring Installation Instructions CLICK HERE
Originals and Tritan O-Ring Replacements (black base lid)
Click to SHOP Originals and Tritan Spout Lid O-Rings
Originals O-Ring Installation Instructions CLICK HERE
FYI: Originals and Tritan Bottles can use O-Rings with or without tabs.
Tip: Use a toothpick, unfolded paperclip or fork to pull the Small O-Ring out of the drinking spout cap.
CAN I PUT CARBONATED BEVERAGES IN MY BOTTLE?
Yes, you can put carbonated beverages in your double-wall stainless steel bottles. However, we urge you to use carefully as carbonated beverages in an airtight container may cause a build-up of pressure which could cause your bottle to leak or the liquid to splash out unexpectedly when you open your bottle. Use with caution.
I LOST THE O-RINGS IN MY TAKEYA BOTTLE THAT MAKE IT LEAKPROOF. CAN I PURCHASE NEW ONES?
Yes, you can find replacement o-rings and other parts in theBottle Accessories page of our website.
WHAT IS MY TAKEYA STAINLESS STEEL BOTTLE MADE OF?
All Takeya stainless steel bottles are made of food-grade 18/8 stainless steel (18% chromium / 8% nickel ) and feature a durable powder coated finish. The lids are made of BPA-Free plastic (PP#5) and feature silicone o-rings to create a leak-proof seal.
IT LOOKS LIKE MY BOTTLE HAS RUST - IS THIS NORMAL?
Stainless steel contains chromium which, when exposed to oxygen in the atmosphere forms a thin invisible layer called chromium oxide. This invisible layer gives stainless steel its ability to resist stains and rust. If this layer is damaged, rust is formed on the surface at the point of that damage.
Removal of oxidized stains and even “surface rust” can be done by using a paste made from baking soda and water or a cleanser that contains oxalic acid, such as Bar Keeper's Friend Soft Cleanser. If using baking soda and water, use a cloth or soft bristle brush, and rub the baking soda in the direction of the grain. This may take a little effort, but this will remove these soils.
HOW LONG DO YOUR BOTTLES KEEP LIQUIDS COLD?
Our stainless steel bottles keep liquids cold for up to 24 hours.
To keep liquids cold for as long as possible, use cold liquids and larger ice cubes in your bottle.
WHERE ARE YOUR BOTTLES MADE?
Our bottles are designed in California and manufactured to our specifications in China.
WHAT IS TRITAN?
Takeya Tritan™ is constructed of Eastman Tritan™ plastic that is BPA-free. Products made from Tritan are impact and shatter resistant.
DO NOT use in microwave or freezer.
WHAT IS THE DIFFERENCE BETWEEN TRITAN AND STAINLESS STEEL?
Takeya’s Tritan Collection™ gives users a lightweight, durable option while hydrating on the go. Crafted from Eastman Tritan™, Takeya’s Tritan line is BPA-Free, stain/odor and shatter resistant. The clear bottles have a wide mouth for easy filling, and you can clearly see the liquid level. The bottle and lid are dishwasher safe. Not for use in microwave or freezer.
WILL MY TRITAN BOTTLE BREAK IF DROPPED?
Tritan™ plastic is shatter resistant. It is possible for the bottle to crack under extreme forces. DO NOT FREEZE or use in microwave!
IS MY TRITAN BOTTLE DISHWASHER SAFE?
Yes, the Takeya Tritan Collection™ bottles and lids are dishwasher safe.
DOES MY TRITAN BOTTLE FIT IN A CUPHOLDER?
The 14, 18, and 24oz Tritan bottles fit most standard cupholders.
CAN I PLACE MY TRITAN BOTTLE IN THE REFRIGERATOR?
Yes, Takeya Tritan™ bottles can be placed in the refrigerator.
Please Do Not Freeze or Microwave!
IS THE LID THE SAME AS TAKEYA ORIGINAL LIDS?
Yes, the lid on the Tritan Spout™ is the same as the Originals lid. It is a part of the Takeya Wide-Mouth lid family. All Wide-Mouth lids and bottles are interchangeable making swapping and customizing easy.
WHICH O-RINGS SHOULD I PURCHASE?
HOW LONG WILL LIQUIDS STAY COLD IN TRITAN BOTTLES?
The Takeya Tritan™ Collection is constructed from single-wall Tritan™ Plastic. It is not insulated and will be subject to outside conditions. In order to maximize cold retention, fill with ice and cold beverages, and keep in a cool area.
DO THE BUMPERS FIT TRITAN BOTTLES?
No, our bumpers do not fit our Tritan bottles.
WILL MY TRITAN BOTTLE SWEAT?
Yes. Condensation occurs when warm air collides with cold surfaces. If your bottle is filled with ice cold liquids condensation will form on the bottle as would a glass of ice water.
WHERE ARE YOUR PITCHERS AND DRINKMAKERS MANUFACTURED?
All of our pitchers and drinkmakers are proudly made in the USA.
HOW DO I CARE FOR MY TAKEYA PITCHER/DRINKMAKER?
Glad you asked! Here are a few important guidelines and cleaning instructions.
Cold Brew Coffee Maker/Iced Tea Maker/Airtight Pitcher/Flavor Infusion: Dishwasher safe, hand wash to extend longevity.
Tea Infuser/Coffee Filter: Allow hot tea leaves to cool then tap upside down in trash bin to remove contents and rinse. Dispose coffee grounds in trash, turn upside down and tap under running water. Note: If tea/coffee has dried, simply run water over to soften then dispose.
For both tea infuser and coffee filter, Hand wash using soft bottle brush to clean fine mesh.
For deep cleaning, soak in a 50/50 solution of water and white vinegar, then clean with soap and water.
IS IT NORMAL TO HAVE A LITTLE SEDIMENT IN MY COLD BREW COFFEE?
Since cold brew coffee is created by allowing coffee grounds and water to steep for an extended period of time, some sediment in your cold brew coffee is completely normal.
To reduce the amount of sediment transfer:
When twisting the filter into the lid before brewing, make sure that the filter is properly attached so that it creates an airtight seal preventing grounds from getting into the coffee.
After brewing is complete and you remove the filter from the lid, make sure to rinse the interior of the lid (where grounds may have settled while shaking to moisten grounds), before serving/sealing the pitcher airtight.
HOW MUCH LOOSE-LEAF TEA SHOULD I USE IN THE FLASH CHILL ICED TEA MAKER?
We recommend using approximately 4-6 tablespoons of tea with our 1 quart Flash Chill Iced Tea Maker and approximately 8-10 tablespoons of tea with our 2 quart Flash Chill Iced Tea Maker. Note:
*These are suggested measurements and depend on the brand/type of tea and your personal preference of tea strength/flavor.
ARE ALL OF YOUR PITCHERS AND DRINKMAKERS BPA FREE?
All Takeya products and accessories are BPA-free.
Our pitchers and drinkmakers are made from high-quality, BPA-free Tritan™, which can withstand boiling hot and ice cold temperatures.
CAN I USE TEA BAGS IN THE FLASH CHILL ICED TEA MAKER?
Yes, you can use either loose-leaf tea or tea bags. We recommend approximately 4-6 small tea bags with our 1 Quart Flash Chill Iced Tea Maker and 8-10 tea small bags with our two quart.
Note: These are suggested measurements and depend on the brand/type of tea and your personal preference of tea strength/flavor.
HOW MUCH COFFEE SHOULD I USE IN THE COLD BREW COFFEE MAKER?
For the 1 QT. Cold Brew Coffee Maker, we recommend that you 1¼ cups (approx 106 grams) of your favorite coarsely ground coffee.
For detailed instructions, please visit our Cold Brew 101 page.
CAN YOU MAKE TEA IN THE COLD BREW COFFEE FILTER?
Yes, you can make tea in the Cold Brew Coffee filter. Although, we do recommend that you use two separate filters: one for your tea and one for your coffee to ensure that the flavors remain distinct and fresh.
Please note that the Cold Brew Coffee Maker filter is made of a finer mesh than the iced tea filter. As a result, we don't recommend making cold brew coffee in the Iced Tea Maker, as the tea filter doesn't filter out coarse grounds as well as the cold brew filter.
WHAT IS THE DIFFERENCE BETWEEN THE TAKEYA TRAVELER AND ACTIVES LINE?
The Takeya Traveler was engineered for the enjoyment of hot beverages. A new lid with leakproof security and a wide contoured lip are combined with our 18/8 double-wall stainless steel bottle to create the ultimate travel mug. The aerated lid allows for an easy, steady flow for better enjoyment of hot beverages. The 17oz capacity aligns with the sizes at your favorite coffee and tea shops for an Earth friendly replacement of paper cups. Cold beverages can also be used in the Traveler.
Note: Traveler bottle and lids are not compatible with Actives or Originals bottles and accessories.
HOW DO I CLEAN MY TRAVELER?
We recommend rinsing out your Traveler bottle and lid under warm running water after each use. You can also wash your Traveler in the dishwasher.
Note, however that harsh detergents and hot water may affect the appearance of your bottle over prolonged use. The Traveler lid is top rack dishwasher safe.
Should you not want to put your Traveler in a dishwasher, the exterior of the bottle can be cleaned using warm water and dishwashing liquid and a soft cloth. The interior of the bottle can be cleaned using dishwashing liquid and then rinsed thoroughly. Use a baking soda and water paste to help remove coffee stains.
Do not use cleansers with harsh chemicals like bleach or chlorine as they can ruin your bottle.
HOW LONG WILL LIQUIDS STAY HOT/COLD IN MY TRAVELER?
Hot liquids will stay hot for up to 12 hours. Cold liquids will stay cold for up to 24 hours.
WHAT IS THE RECOMMENDED FILL LEVEL FOR HOT BEVERAGES IN A TRAVELER??
It is not recommended to overfill the Traveler to prevent spilling of hot liquids when screwing in the lid. Do not overfill past the lowest indentation in the neck of the bottle. Use caution at all times when handling hot liquids.
HOW DO YOU LOCK THE TRAVELER LID?
The Traveler is 100% leakproof when closed and locked. Ensure that no liquids have pooled in the contoured lip before closing. Press down securely on the lid until it clicks. Press down on the lock tab until the red label is visible. When the red tab is visible the lid is locked and the open button will not work. Simply press up on the tab to disengage the lock, and press the button to open.
WILL THE TRAVELER FIT IN MY CAR CUPHOLDER?
The Traveler fits most standard cupholders.
CAN I PLACE MY BOTTLE IN THE MICROWAVE?
No, the Traveler bottle is constructed from double-wall insulated Stainless Steel and is not microwave safe.
HOW DO I REMOVE THE O-RING AND SIP PLUG FROM THE TRAVELER?
Remove the existing silicone O-ring from the bottom of the Traveler lid by gently pulling on the exposed edge. To remove the existing Sip Plug from the inside of the FlipLockÔ cap, gently pull up while holding the lid open.
WILL MY ORIGINALS SPOUT LID FIT THE TRAVELER?
No. The Traveler has a narrow neck that is not compatible with the Takeya Wide Neck lids. The Spout and Straw lids are not compatible with the Traveler.
IS THE TRAVELER BPA FREE?
Yes. The bottle is made from 18/8 food grade stainless steel and is BPA free. The lid, Sip Plug and O-Ring are also BPA-Free.
DO THE BUMPERS FIT THE TRAVELER?
No, the bumpers for the Actives bottles do not fit the Traveler bottle. The Traveler features a built-in silicone coaster on the bottom of the bottle to minimize dents and for a quiet set down.
HOW CAN I MAXIMIZE THE HEAT RETENTION OF MY TRAVELER?
Preheat your Traveler by filling it with hot water. Screw on the lid and let stand for at least five minutes. Empty the water and fill with the desired beverage. Drink with caution as contents will stay hot for an extended period.
CAN I PLACE THE SURE-GRIP GLASS BOTTLE IN THE FREEZER?
No, we do not recommed this since the liquids can expand when frozen and excess pressure can break the glass.
CAN I FILL THE SURE-GRIP GLASS BOTTLE WITH BOILING WATER?
Yes, this is fine although we do not recommend using the straw for hot beverages. Please be careful when handling hot liquids.
IS BOROSILICATE GLASS BPA AND LEAD FREE?
Yes, borosilicate glass is preferred for drinks thanks to its ability to serve both hot and cold drinks with long-lasting durability.
DOES BOROSILICATE GLASS BREAK EASILY?
With care, you should not expect it to break. If you drop it or subject to extreme temperatures, you increase the likelihood.
HOW DO I ENTER A COUPON CODE USING APPLE PAY?
To use a coupon code with Apple Pay, enter a discount code on the checkout page before clicking the Apple Pay button.
HOW DO I PAY WITH SHOP PAY INSTALLMENTS?
Order total must be over $50
1. Add items to your cart.
2. Check out with Shop Pay.
3. Choose to pay in 4 installments
Your first payment will either be due at checkout or two weeks after your purchase.
The next three installments will be automatically charged to your card saved on Shop Pay every two weeks.
You'll receive an email reminder before each payment as a reminder.
WHAT ARE THE OPTIONS TO PAY IN SHOP PAY INSTALLMENTS?
When checking out with Shop Pay, you now have the option to pay now or later.
Paying in installments on Shop Pay allows you to split your purchase amount into four equal, bi-weekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.*
In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due two weeks after your purchase.
*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.
ARE THERE LATE FEES WHEN USING SHOP PAY?
No, there are no late fees if you miss a scheduled payment.
WHAT HAPPENS IF I PAY WITH SHOP PAY INSTALLMENTS AND THEN RETURN ITEMS OR CANCEL MY ORDER?
If your refund is less than your total purchase balance, it might not lower your next payment.
Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
HAVE MORE QUESTIONS ABOUT SHOP PAY?
WHAT ARE THE SHOP PAY SPENDING PARAMETERS?
Pay in full or in four interest-free installments for orders between $50 and $1000 with Shop Pay.
DOES SHOP PAY INSTALLMENTS IMPACT MY CREDIT SCORE?
When using Shop Pay installments, there will be no impact to your credit score since Affirm doesn't conduct a hard credit pull or report to the credit bureaus. However, late payments and non-payments may affect your ability to pay with Shop Pay installments in the future.
WHICH PAYMENT METHODS ARE ACCEPTED IF I USE THE OPTION TO PAY IN SHOP PAY INSTALLMENTS?
The installments option on Shop Pay is available on all major debit and credit cards.
HOW DO I MANAGE MY PAYMENTS FOR SHOP PAY INSTALLMENTS?
You can log in to Shop Pay to view your order history and payment status for orders that are paid in installments with Shop Pay.
HOW DO I GET A QUOTE FOR A CUSTOM OR BULK ORDER?
Fill out this form and you will receive a response in 1-2 business days.
DO YOU OFFER BULK/ CORPORATE DISCOUNTS?
Yes, with a minimum of 48 bottles. Please fill out this form and you will receive a response in 1-2 business days.
WHICH PRODUCTS ARE AVAILABLE FOR CUSTOMIZATION/ PERSONALIZATION?
We offer our line of stainless steel insulated bottles with laser engraving in 2x2 or 3x3 sizes. Sorry, we do not offer printing on bottles or decoration of Tritan bottles.
DO YOU OFFER SAMPLES?
We provide you with a pre-production digital proof for approval.
HOW MUCH IS SHIPPING FOR A BULK ORDER IN THE USA?
We offer free shipping to one location within the contiguous USA. Freight to Canada will be charged at the current rate.
WHICH PAYMENT METHODS ARE ACCEPTED FOR CUSTOM AND BULK ORDERS?
Credit card payments or wire transfers (if set up previously).
DO YOU ACCEPT W9/ TAX EXEMPTION CERTIFICATES
Tax exempt documentation must be provided prior to placing the order. Tax exempt status rules by state so requests will be reviewed prior to removing tax.
CAN I CANCEL OR RETURN MY ORDER?
Once the digital proof is signed off on and payment is made, no further adjustments may be made to the order, including returning.