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Buy Any Actives or Originals Bottle - Get a Free Straw Lid

Promotion Code: STRAWLID

Purchase any Actives or Originals bottle and get a straw lid accessory for free. Use Code: STRAWLID to receive discount. Must add straw lid to cart. While supplies last. Prices are as marked. Offer may not be combined with any other promotion and is subject to early termination at any time without notice. Promotional savings may be deducted from returns. Restrictions apply. Not valid on previous purchases or when combined with any other promotional offers. Promotion ends 10/20/19 at 11:59 PM PST.

Frequently Asked Questions

SHIPPING/RETURNS

WHAT'S YOUR POLICY FOR US SHIPPING?

Free Shipping on all orders: Applies to contiguous United States only (excludes Hawaii, Alaska, US Territories and APO addresses). Also does not include Canada. FedEx Overnight, FedEx Two Day and USPS Priority Mail are available at an additional charge.

For US orders, your tracking number will be sent via e-mail when your package is shipped. All orders received by 3 pm Eastern Time Monday through Friday ship the same day. Note: Our warehouse is closed on major US holidays.

DO YOU SHIP INTERNATIONALLY?

Yes. We ship to Canada. 

HOW DO I TRACK MY ORDER?

You can check the status of your order by logging into your account, clicking My Orders, and then clicking on the order you would like to track. You can also click on the tracking number in the email we send you when your package is shipped. 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Shipping times may vary depending on the method requested at the time of purchase.  We are unable to deliver to P.O. Boxes. 

Free Shipping: Your package will typically arrive typically between 3-10 business days within the contiguous United States.

FedEx Standard Overnight: Delivery should arrive in 1 business day; applicable for North American shipments only, excluding Hawaii and Alaska. Please note that FedEx Overnight orders placed after 3:00pm ET will be processed the next business day. Orders placed on a weekend will be processed the following business day. Select zip codes are not available for this service and some locations require additional shipping times. No Saturday delivery is available.

FedEx 2Day: Delivery within 2 business days to most areas; applicable for North American shipments only. FedEx 2 Day service delivery days are Monday through Friday.  No Holidays. Please note that FedEx 2 Day orders placed after 3:00 PM EST Friday, or on a weekend will be processed the following business day. Select zip codes are not available for this service and some locations require additional shipping times.

USPS Priority Mail - USPS Priority Mail packages typically arrive in 2-3 days. 

USPS delivers on Saturday, but does not deliver on Sunday.

USPS First Class: Some packages are shipped via USPS first class mail. These typically take 5 to 7 business days to arrive. 

HOW DO I RETURN AN ITEM?

Contact our customer service by filling out the Contact Us Form on our website. Please include your order information and proof of purchase. 

GENERAL QUESTIONS

WHEN WILL MY ORDER SHIP?

Depending on the day your order is placed, it may take between 24 to 36 hours to process. Orders placed on a weekend or holiday will be processed the following business day. An email confirmation will be sent to the email address provided at the time of purchase. If you do not receive an email confirmation, please contact our Customer Service team 

Read our full shipping policy here.

WHAT'S THE BEST WAY TO CONTACT YOU?

We are available via email here , live chat on our website, and via Facebook, Instagram or Twitter

CAN I BUY REPLACEMENT PARTS FOR MY TAKEYA PRODUCTS?

Some replacement parts and accessories are available on our website. If you don't see what you are looking for, reach out to our customer service team here

ACTIVES AND ORIGINALS BOTTLE QUESTIONS

CAN I PUT MY TAKEYA BOTTLE IN THE DISHWASHER?

We do not recommend washing your stainless steel bottles in the dishwasher as doing so may cause discoloration of powder coat finish.

Instead, we recommend that you hand wash your bottle and lid (including the mouthpiece) daily with a non-abrasive dish soap. For a deep cleaning, we suggest cleaning the Lid O-Rings with a 50/50 solution of water and vinegar. Do not use cleansers with harsh chemicals like bleach or chlorine as they can ruin your bottle. Occasionally, remove the silicone o-rings in your bottle cap and clean those as well.

However, all of our lids are top rack dishwasher safe and we encourage you to wash them that way especially if you drink something other than water to keep them mold and germ free.

WHAT ARE SOME THINGS I SHOULDN'T DO WITH MY BOTTLE?

WARNING

Do not use in microwave or freezer.

Do not use on stove for cooking.

Allow hot liquids to cool to a drinkable temperature prior to sealing lid.

Do not overfill product.

Hot liquids can scald you. Keep out of reach of children when filled with hot liquids.

HOW DO I INSTALL O-RINGS?

Actives O-Ring Installation Instructions CLICK HERE

Originals O-Ring Installation Instructions CLICK HERE

CAN I PUT CARBONATED BEVERAGES IN MY BOTTLE?

Yes, you can put carbonated beverages in your double-wall stainless steel bottles. However, we urge you to use carefully as carbonated beverages in an airtight container may cause a build-up of pressure which could cause your bottle to leak or the liquid to splash out unexpectedly when you open your bottle. Use with caution.

HOW OFTEN SHOULD I CLEAN MY BOTTLE?

We recommend cleaning your bottle and lid once per day to ensure that it remains mold and germ free. 

We recommend that you hand wash your bottle with hot water and a non-abrasive dish soap. For a deep cleaning, we suggest cleaning the Lid O-Rings with a 50/50 solution of water and vinegar. Do not use cleansers with harsh chemicals like bleach or chlorine as they can ruin your bottle. Occasionally, remove the silicone o-rings in your bottle cap and clean those as well.

However, all of our lids are top rack dishwasher safe and we encourage you to wash them that way especially if you drink something other than water to keep them mold and germ free.

I LOST THE O-RINGS IN MY TAKEYA BOTTLE THAT MAKE IT LEAKPROOF. CAN I PURCHASE NEW ONES?

Yes, you can find replacement o-rings and other parts in the Bottle Accessories page of our website.

WHAT IS MY TAKEYA STAINLESS STEEL BOTTLE MADE OF?

All Takeya stainless steel bottles are made of food-grade 18/8 stainless steel. The lids are made of BPA-Free plastic (PP#5) and feature silicone o-rings to create a leak-proof seal.

IT LOOKS LIKE MY BOTTLE HAS RUST - IS THIS NORMAL?

Stainless steel contains chromium which, when exposed to oxygen in the atmosphere forms a thin invisible layer called chromium oxide. This invisible layer gives stainless steel its ability to resist stains and rust. If this layer is damaged, rust is formed on the surface at the point of that damage.

Avoid damaging the chromium oxide layer by avoiding the use of cleaners that contain chlorides (fluorine, chlorine, bromine, iodine, etc.).

Cleaners containing alcohol, ammonia or mineral spirits can also damage the protective layer. Do not use steel wool or steel brushes as minute particles of these carbon steel articles may adhere to the stainless steel and begin to rust.

 Removal of oxidized stains and even “surface rust” can be done by using a paste made from baking soda and water or a cleanser that contains oxalic acid, such as Bar Keeper's Friend Soft Cleanser. If using baking soda and water, use a cloth or soft bristle brush, and rub the baking soda in the direction of the grain. This may take a little effort, but this will remove these soils.

HOW LONG DO YOUR BOTTLES KEEP LIQUIDS HOT OR COLD?

Our stainless steel bottles keep liquids cold for up to 24 hours and hot for up to 12. 

To keep liquids cold for as long as possible, use cold liquids and larger ice cubes in your bottle. 

WHERE ARE YOUR BOTTLES MADE

Our bottles are designed in California and manufactured to our specifications in China. 

TRITAN BOTTLE QUESTIONS

WHAT IS THE DIFFERENCE BETWEEN TRITAN AND STAINLESS STEEL?

Takeya’s Tritan Collection™ gives users a lightweight, durable option while hydrating on the go. Crafted from Eastman Tritan™, Takeya’s Tritan line is BPA-Free, stain/odor and shatter resistant. The clear bottles have a wide mouth for easy filling, and you can clearly see the liquid level. The bottle and lid are dishwasher safe.

IS THE LID THE SAME AS TAKEYA ORIGINAL LIDS?

Yes, the lid on the Tritan Spout™ is the same as the Originals lid. It is a part of the Takeya Wide-Mouth lid family. All Wide-Mouth lids and bottles are interchangeable making swapping and customizing easy.

DO THE BUMPERS FIT THE TRITAN BOTTLES

No, our bumpers do not fit our Tritan bottles. 

ARE THE O-RINGS THE SAME AS THE ORIGINAL O-RINGS?

Yes, the O-Rings are the same. 

WHY DOES MY ICE MELT SO QUICKLY?

The Takeya Tritan™ Collection is constructed from single-wall Tritan™ Plastic. It is not insulated and will be subject to outside conditions.

 

IS MY BOTTLE DISHWASHER SAFE?

Yes, the Takeya Tritan Collection™ bottles and lids are dishwasher safe.

HOW LONG WILL LIQUIDS STAY COLD?

The Takeya Tritan™ Collection is constructed from single-wall Tritan™ Plastic. It is not insulated and will be subject to outside conditions. In order to maximize cold retention, fill with ice and cold beverages, and keep in a cool area.

DOES MY BOTTLE FIT IN A CUPHOLDER?

The 14, 18, and 24oz Tritan bottles are cupholder friendly.

WILL MY BOTTLE SWEAT?

Yes. Condensation occurs when warm air collides with cold surfaces. If your bottle is filled with ice cold liquids condensation will form on the bottle as would a glass of ice water.

WHAT IS TRITAN?

Takeya Tritan™ is constructed of Eastman Tritan™ plastic that is BPA-free. Products made from Tritan are impact and shatter resistant.

CAN I PLACE MY BOTTLE IN THE REFRIGERATOR?

Yes, Takeya Tritan™ bottles can be placed in the refrigerator.

WILL MY BOTTLE BREAK IF DROPPED?

Tritan™ plastic is shatter resistant. It is possible for the bottle to crack under extreme forces.

BEVERAGE MAKER AND PITCHER QUESTIONS

WHERE ARE YOUR PITCHERS AND DRINKMAKERS MANUFACTURED?

All of our pitchers and drinkmakers are proudly made in the USA. 

HOW DO I CARE FOR MY TAKEYA PITCHER/DRINKMAKER?

Glad you asked! Here are a few important guidelines:

Cold Brew Coffee Maker/Iced Tea Maker/Airtight Pitcher/Flavor Infusion:

Dishwasher safe, hand wash to extend longevity

Cleaning Instructions

Infusers/Filters: Tap upside down in trash bin or garbage disposal to remove contents and rinse. Hand wash or soak with mild soap is recommended, but all of our infusers and filters are top rack dishwasher safe.

IS IT NORMAL TO HAVE A LITTLE SEDIMENT IN MY COLD BREW COFFEE?

Since cold brew coffee is created by allowing coffee grounds and water to steep for an extended period of time, some sediment in your cold brew coffee is completely normal. However, to cut down on the amount of sediment transfer, ensure that you are using coarsely ground coffee. Coffee that is ground too finely can result in a brew with higher than normal levels of sediment. If you prefer, you can strain your final brew through a paper filter to remove any excess sediment.

HOW MUCH LOOSE-LEAF TEA SHOULD I USE IN THE FLASH CHILL ICED TEA MAKER?

We recommend using approximately 4-6 tablespoons of tea with our 1 quart Flash Chill Iced Tea Maker and approximately 8-10 tablespoons of tea with our 2 quart Flash Chill Iced Tea Maker. Note: These are suggested measurements and depend on the brand/type of tea and your personal preference of tea strength/flavor.

ARE ALL OF YOUR PITCHERS AND DRINKMAKERS BPA FREE?

All Takeya products and accessories are BPA-free. Our pitchers and drinkmakers are made from high-quality, BPA-free Tritan™, which can withstand boiling hot and ice cold temperatures.

CAN I USE TEA BAGS IN THE FLASH CHILL ICED TEA MAKER?

Yes. You can use either loose-leaf tea or tea bags. We recommend approximately 4-6 tea bags with our 1 Quart Flash Chill Iced Tea Maker and 8-10 tea bags with our two quart. 

Note: These are suggested measurements and depend on the brand/type of tea and your personal preference of tea strength/flavor.

TRAVELER QUESTIONS

WHAT IS THE DIFFERENCE BETWEEN THE TAKEYA TRAVELER AND ACTIVES LINE?

The Takeya Traveler was engineered for the enjoyment of hot beverages. A new lid with leakproof security and a wide contoured lip are combined with our 18/8 double-wall stainless steel bottle to create the ultimate travel mug. The aerated lid allows for an easy, steady flow for better enjoyment of hot beverages. The 17oz capacity aligns with the sizes at your favorite coffee and tea shops for an Earth friendly replacement of paper cups. Cold beverages can also be used in the Traveler.

HOW DO I CLEAN MY TRAVELER?

We recommend rinsing out your Traveler bottle and lid under warm running water after each use. The Traveler bottle is not dishwasher safe. The exterior of the bottle can be cleaned using warm water and dishwashing liquid and a soft cloth. The interior of the bottle can be cleaned using dishwashing liquid and then rinsed thoroughly.

 

The Traveler FlipLockÔ lid is top rack dishwasher safe. For a deep cleaning, we suggest cleaning the silicone O-Ring and Sip Plug with 50/50 solution of water and vinegar. 

Note: 

Do not use cleansers with harsh chemicals like bleach or chlorine as they can ruin your bottle.

HOW DO I REMOVE THE O-RING AND SIP PLUG?

Remove the existing silicone O-ring from the bottom of the Traveler lid by gently pulling on the exposed edge. To remove the existing Sip Plug from the inside of the FlipLockÔ cap, gently pull up while holding the lid open.

WILL MY ORIGINALS SPOUT LID FIT THE TRAVELER?

No. The Traveler has a narrow neck that is not compatible with the Takeya Wide Neck lids. The Spout and Straw lids are not compatible with the Traveler.

IS THE TRAVELER BPA FREE?

Yes. The bottle is made from 18/8 food grade stainless steel and is BPA free. The lid, Sip Plug and O-Ring are also BPA-Free.

DO THE BUMPERS FIT THE TRAVELER?

No, the bumpers for the Actives bottles do not fit the Traveler bottle. The Traveler features a built-in silicone coaster on the bottom of the bottle to minimize dents and for a quiet set down.

CAN I PLACE MY BOTTLE IN THE MICROWAVE?

No, the Traveler bottle is constructed from double-wall insulated Stainless Steel and is not microwave safe.

HOW CAN I MAXIMIZE THE HEAT RETENTION OF MY TRAVELER?

Preheat your Traveler by filling it with hot water. Screw on the lid and let stand for at least five minutes. Empty the water and fill with the desired beverage. Drink with caution as contents will stay hot for an extended period.  

HOW LONG WILL LIQUIDS STAY HOT/COLD

Hot liquids will stay hot for up to 12 hours. Cold liquids will stay cold for up to 24 hours. 

WILL THE TRAVELER FIT IN MY CAR CUPHOLDER?

The Traveler fits most standard cupholders. 

WHAT IS THE RECOMMENDED FILL LEVEL FOR HOT BEVERAGES?

It is not recommended to overfill the Traveler to prevent spilling of hot liquids when screwing in the lid. Do not overfill past the lowest indentation in the neck of the bottle. Use caution at all times when handling hot liquids.

HOW DO YOU LOCK THE TRAVELER LID?

The Traveler is 100% leakproof when closed and locked. Ensure that no liquids have pooled in the contoured lip before closing. Press down securely on the lid until it clicks. Press down on the lock tab until the red label is visible. When the red tab is visible the lid is locked and the open button will not work. Simply press up on the tab to disengage the lock, and press the button to open.

COMFORT SIP BOTTLE QUESTIONS

WHAT IS THE COMFORT SIP LID?

The Comfort Sip lid is a patented flip-top lid that lets you easily sip on hot or cold beverages. It is compatible with all Takeya wide neck bottles. Please note that the Comfort Sip lid is not leakproof.

CAN YOU USE HOT AND COLD BEVERAGES IN THE COMFORT SIP BOTTLE?

The Comfort Sip lid can be used with both hot and cold beverages. The flip top gives you easy access without having to remove the lid. The wide opening is great for sipping hot beverages. Please use caution with all hot liquids.

HOW DO I CLEAN THE COMFORT SIP BOTTLE AND LID?

It is best to rinse out your Comfort Sip bottle and lid under warm running water after each use. The Comfort Sip bottle is not dishwasher safe. The exterior of the bottle can be cleaned using warm water and dishwashing liquid and soft cloth. The interior of the bottle can be cleaned using dishwashing liquid and then rinsed thoroughly.

The Comfort Sip lid is top rack dishwasher safe. For deep cleaning, we suggest cleaning the silicone O-Ring with a 50/50 solution of water and vinegar.

 

NOTE: Do not use cleansers with harsh chemicals or chlorine as they can ruin your bottle.

WILL THE COMFORT SIP BOTTLE FIT IN MY CAR CUPHOLDER?

The Comfort Sip bottle fits in most standard cupholders. 

CAN I BUY REPLACEMENT BUMPERS FOR THE COMFORT SIP BOTTLE?

Yes. All 14/18oz bumpers will fit the Comfort Sip Bottle. 

CAN I BUY THE COMFORT SIP LID SEPARATELY?

Yes. The Ultimate Sip Lid is available as a lid accessory. It fits all Takeya wide-mouth bottles.