shipping + Order info
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WHAT'S YOUR SHIPPING POLICY IN THE USA?
Get Free Standard Shipping on orders over $39.
Applies to contiguous United States only (excludes Hawaii, Alaska, US Territories and APO addresses). Does not include Canada. FedEx Overnight, FedEx Expedited and USPS Priority Mail are available at an additional charge.
Please select an address where secure deliveries can be made as Takeya is not responsible for stolen packages.
If you have a PO Box, please select a USPS option.
Tracking number will be sent via e-mail when your package is shipped. All orders received by noon Eastern Time Monday through Friday ship the same day.
Note: Our warehouse is closed on major US holidays.
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DO YOU SHIP TO HAWAII AND ALASKA?
We recommend using the following methods to ship to Hawaii, Alaska and US Territories – Expedited Shipping and USPS Priority Mail.
These methods arrive the fastest, typically 2-4 days.
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DO YOU SHIP INTERNATIONALLY?
Yes, we ship to Canada via USPS. Shipping charges will apply to all orders. Approximately 7-21 business days to receive.
Note that we do not include duties and taxes in shipping to Canada. You may be charged for duties and taxes separately.
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WHEN WILL MY ORDER SHIP?
Our warehouse ships Monday through Saturday.
Orders placed by noon EST will ship the same business day.
Orders placed on a weekend or holiday will be processed the following business day.
An email confirmation will be sent to the email address provided at the time of purchase.
If you do not receive an email confirmation, please contact our Customer Service team
Read our full shipping policy here.
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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Shipping times may vary depending on the method requested at the time of purchase.
Standard Shipping: Your package will typically arrive between 3-7 business days within the contiguous United States.
Expedited Shipping: Delivery within two business days to most areas; applicable for Continental US, Hawaii and Alaska only. Delivery days are Monday through Friday. No Holidays.
Please note that orders placed after 12PM EST or on a weekend will be processed the following business day. Select zip codes are not available for this service and some locations require additional shipping times.
USPS Priority Mail - USPS Priority Mail packages typically arrive in 2-3 business days.
USPS delivers on Saturday, but does not deliver on Sunday.
USPS First Class: Some packages are shipped via USPS first class mail. These typically take 5 to 7 business days to arrive.
Note; We are not responsible for carrier delays or incorrect addresses supplied by customers.
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HOW DO I TRACK MY ORDER?
Check the status of your order by logging into your account, clicking My Orders, and then clicking on the order you would like to track.
You can also click on the tracking number in the email we sent you when your package is shipped.
All packages ship from our Columbus, OH warehouse.
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WHAT DO I DO IF MY ORDER IS MISSING?
Double-check the address on your paid order.
Check your mailbox or wherever else you receive mail or packages.
Look for a notice of attempted delivery.
Look around the delivery location for your package.
See if someone else, such as a neighbor or family member, accepted the delivery.
Wait 48 hours: the package may have been marked delivered in error and is still on the way!
If you haven't received your package, contact us within 30 days of expected delivery and we'll do everything we can to help.
Our policy is to replace items lost in transit, which are verified missing through a claim with the shipping provider.
Refunds will not be given and we may involve the authorities when fraud/ theft is suspected.
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HOW DO I RETURN AN ITEM?
Items must be in original packaging and unused to be eligible for return and refund.
If you need assistance with more product information prior to purchase, please Contact Us.
Please include your order information and proof of purchase.
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WHAT'S THE BEST WAY TO CONTACT YOU?
Please contact us here.
Actives, Sport, Pickleball, Kids & Originals
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WHAT ARE SOME THINGS I SHOULD KNOW ABOUT MY INSULATED BOTTLE?
WARNING
Do not use in microwave or freezer.
Do not use on stove for cooking.
Allow hot liquids to cool to a drinkable temperature prior to sealing lid.
Do not overfill product.
Hot liquids can scald you. Keep out of reach of children when filled with hot liquids.
Do not clean with harsh chemicals.
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MY BOTTLE SAYS HAND WASH ONLY ON THE BOTTOM. IS IT DISHWASHER SAFE?
We are continuously testing and improving our products. After extensive testing, we have proved that our bottles are now in fact able to be cleaned in the dishwasher.
While we recommend a daily hand wash to maintain the cleanest conditions, note that you can place your bottle in the dishwasher.
We recommend that all lids be placed in the top rack.
Note that this does not apply to any bottles with a metallic colored coating (such as slate, brushed silver, or ash rose).
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HOW OFTEN SHOULD I CLEAN MY BOTTLE?
We recommend cleaning your bottle and lid after each day of use to ensure it remains mold and germ free.
All of our lids are top rack dishwasher safe and we encourage you to wash them that way especially if you drink something other than water. Do not disassemble the folding straw lid from the lid to clean.
Actives Spout Cleaning Instructions
Actives Straw Cleaning Instructions
For a deep cleaning, remove the Lid's O-Rings and soak in a 50/50 solution of water and vinegar until you can wipe clean and then rinse with fresh water. (Do not use cleansers with harsh chemicals like bleach or chlorine as they can ruin your bottle.)
To remove your large O-rings, gently pull on the tab.
For the Small O-ring, use a toothpick, unfolded paper clip or fork to gently pull it out of the drinking spout cap.
Place the new O-Rings, flat side down, into the open areas and use the flat side of a toothpick and gently press the O-ring back into place.
Check your lid to make sure the silicone O-Rings are in place. The O-Rings will create the airtight seal to keep in the cold.
Actives Spout O-Ring Cleaning Instructions
Actives Straw O-Ring Cleaning Instructions
To learn more, read Bottle Care 101
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ARE TAKEYA BOTTLES AND PITCHERS MICROWAVE SAFE?
Actives, Originals, Sport, and Traveler Stainless Steel bottles are NOT microwave safe.
Tritan™ Bottles and Pitchers can be used in the microwave. Before using any container in the microwave, please remove the lid to allow ventilation. Remove the infusers and filters. Take care when removing the container from the microwave as contents and the surface of the bottle or pitcher will be hot.
Use caution when replacing the lid as the steam buildup can cause harm. It is advisable to allow the heated liquids to cool to a drinkable temperature before handling the bottle or pitcher. Overheating of any container in the microwave can be dangerous.
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CAN I PUT MY TAKEYA BOTTLE IN THE DISHWASHER?
Most of our bottles are dishwasher safe. Note, however, that harsh detergents and hot water may affect the appearance of your bottle over prolonged use. The only bottles that are not dishwasher safe are painted bottles - Brushed Stainless Steel, Rose Gold and Slate.
Our lids are top rack dishwasher safe and we encourage you to wash them that way especially if you drink something other than water to keep them mold and germ free.
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HOW CAN I MAXIMIZE THE COLD RETENTION OF MY BOTTLE?
Here are some tips from our team to help keep your beverage ice cold:
Pre-cool your bottle before you fill for use. Pre-cool the inside of your bottle with ice and cold water before putting in your beverage of choice.
Add ice to the rim of your bottle then add water for all-day cold hydration.
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CAN I PUT CARBONATED BEVERAGES IN MY BOTTLE?
Yes, you can put carbonated beverages in your double-wall stainless steel bottles. However, we urge you to use carefully as carbonated beverages in an airtight container may cause a build-up of pressure which could cause your bottle to leak or the liquid to splash out unexpectedly when you open your bottle. Use with caution.
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HOW DO I REPLACE O-RINGS?
Actives O-Ring Replacements (Lid color matches bottle)
Click to SHOP Actives Spout O-Ring
Click to SHOP Actives Straw Lid O-ring
Actives O-Ring Installation Instructions CLICK HERE
Originals and Tritan O-Ring Replacements (black base lid)Click to SHOP Originals and Tritan Spout Lid O-Rings
Originals O-Ring Installation Instructions CLICK HERE
FYI: Originals and Tritan Bottles can use O-Rings with or without tabs.
Tip: Use a toothpick, unfolded paperclip or fork to pull the Small O-Ring out of the drinking spout cap.
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I LOST THE O-RINGS IN MY TAKEYA BOTTLE THAT MAKE IT LEAKPROOF. CAN I PURCHASE NEW ONES?
Yes, you can find replacement o-rings and other parts in theBottle Accessories page of our website.
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WHAT IS MY TAKEYA STAINLESS STEEL BOTTLE MADE OF?
All Takeya stainless steel bottles are made of food-grade 18/8 stainless steel (18% chromium / 8% nickel ) and feature a durable powder coated finish. The lids are made of BPA-Free plastic (PP#5) and feature silicone o-rings to create a leak-proof seal.
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WILL MY BOTTLE FIT IN A CUPHOLDER?
Car cupholders range in sizes. In order to best estimate if your Takeya Bottle or Tumbler will fit into the cupholder we recommend a Bottle or Tumbler that is 3.15” or smaller.
Please CLICK HERE for a diagram that calls out the dimensions of the bottles with recommendations of what will fit in standard cup-holders.
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HOW LONG DO YOUR BOTTLES KEEP LIQUIDS COLD?
Our Actives, Originals, Kids, and Pickleball line stainless steel bottles keep liquids cold for up to 24 hours.
Takeya Sport Stainless Steel keeps liquids cold for 26+ hours.
To keep liquids cold for as long as possible, use cold liquids and larger ice cubes in your bottle.
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HOW LONG DO YOUR BOTTLES KEEP LIQUIDS HOT?
Our Actives, Originals, Kids, and Pickleball lines of stainless steel bottles keep liquids hot for up to 12 hours.
Takeya Sport keeps liquids for up to 14 hours.
Please do not use straws with hot liquids.
Use caution at all times when handling hot liquids.
Do not overfill bottles with hot liquids.
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CAN I DRINK HOT LIQUIDS WITH A STRAW?
Where warm beverages are ok, we recommend against using with hot beverages.
Please use caution at all times when handling hot liquids.
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WHERE ARE TAKEYA STAINLESS STEEL BOTTLES MADE?
Our bottles are designed in California and manufactured to our specifications in China.
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IT LOOKS LIKE MY BOTTLE MAY HAVE RUST - IS THIS NORMAL?
Stainless steel contains chromium which, when exposed to oxygen in the atmosphere forms a thin invisible layer called chromium oxide. This invisible layer gives stainless steel its ability to resist stains and rust. If this layer is damaged, rust is formed on the surface at the point of that damage.
Removal of oxidized stains and even “surface rust” can be done by using a paste made from baking soda and water or a cleanser that contains oxalic acid, such as Bar Keeper's Friend Soft Cleanser. If using baking soda and water, use a cloth or soft bristle brush, and rub the baking soda in the direction of the grain. This may take a little effort, but this will remove these soils. -
WHAT ARE THE IMPORTANT THINGS I SHOULD KNOW ABOUT MY INSULATED TAKEYA BOTTLE?
It is not recommended to overfill your bottle with hot liquids to prevent spills when screwing on the lid.
Do not overfill past the neck of the bottle.
Always use caution when handling hot liquids.
Always use caution when using with hot liquids. Never use with liquids hot enough to scald as hot liquids and steam can cause burns. Hot liquids may cause pressure to build up within the bottle causing the bottle to leak or spray when opening, especially in high altitudes, like in an airplane, or when hot contents have been shaken. Allow hot liquids to rest before opening.
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Can I put Milk or Dairy Products in my Takeya product?
We do not recommend storing milk or dairy products in our bottles for an extended amount of time, although our stainless-steel bottles are insulated, the temperature is not controlled, and bacteria growth can begin when it reaches a specific temperature. Once the contents begin to ferment this can also cause pressure to build up over time. Please use caution, follow food safety guidelines, and wash your bottle after each use.
Tritan
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WHAT IS TRITAN?
Takeya’s Tritan Collection™ gives users a lightweight, durable option while hydrating on the go. Crafted from Eastman Tritan™, Takeya’s Tritan line is BPA-Free, stain/odor and shatter resistant. The bottle and lid are dishwasher safe.
DO NOT use in microwave or freezer. It is possible for the bottle to crack under extreme forces.
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DOES MY TRITAN BOTTLE FIT IN A CUPHOLDER?
The 14, 18, and 24oz Tritan bottles fit most standard cupholders.
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IS MY TRITAN BOTTLE DISHWASHER SAFE?
Yes, the Takeya Tritan Collection™ bottles and lids are dishwasher safe. We recommend placing on the top rack or away from your dishwasher's heating element.
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IS THE LID THE SAME AS TAKEYA ORIGINAL LIDS?
Yes, the lid on the Tritan Spout™ is the same as the Originals lid. It is a part of the Takeya Wide-Mouth lid family. All Wide-Mouth lids and bottles are interchangeable making swapping and customizing easy.
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HOW LONG WILL LIQUIDS STAY COLD IN TRITAN BOTTLES?
The Takeya Tritan™ Collection is constructed from single-wall Tritan™ Plastic. It is not insulated and will be subject to outside conditions. In order to maximize cold retention, fill with ice and cold beverages, and keep in a cool area.
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WILL MY TRITAN BOTTLE SWEAT?
Yes. Condensation occurs when warm air collides with cold surfaces. If your bottle is filled with ice cold liquids condensation will form on the bottle as would a glass of ice water.
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WILL MY TRITAN BOTTLE BREAK IF DROPPED?
Tritan™ plastic is shatter resistant. It is possible for the bottle to crack under extreme forces. DO NOT FREEZE or use in microwave!
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CAN I PLACE MY TRITAN BOTTLE IN THE REFRIGERATOR?
Yes, Takeya Tritan™ bottles can be placed in the refrigerator.
Please Do Not Freeze or Microwave!
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WHICH O-RINGS SHOULD I PURCHASE?
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DO THE BUMPERS FIT TRITAN BOTTLES?
No, our bumpers do not fit our Tritan bottles.
Pitchers - Cold Brew, Tea & Beverage Maker
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WHERE ARE YOUR PITCHERS AND DRINKMAKERS MANUFACTURED?
All of our pitchers and drinkmakers are proudly made in the USA.
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HOW DO I CARE FOR MY TAKEYA PITCHER/DRINKMAKER?
Glad you asked! Here are a few important guidelines and cleaning instructions.
Cold Brew Coffee Maker/Iced Tea Maker/Airtight Pitcher/Flavor Infusion: Dishwasher safe, hand wash to extend longevity.
Tea Infuser/Coffee Filter: Allow hot tea leaves to cool then tap upside down in trash bin to remove contents and rinse. Dispose coffee grounds in trash, turn upside down and tap under running water. Note: If tea/coffee has dried, simply run water over to soften then dispose.
For both tea infuser and coffee filter, Hand wash using soft bottle brush to clean fine mesh.
For deep cleaning, soak in a 50/50 solution of water and white vinegar, then clean with soap and water.
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HOW MUCH COFFEE SHOULD I USE IN THE COLD BREW COFFEE MAKER?
For the 1 QT. Cold Brew Coffee Maker, we recommend that you 1¼ cups (approx 106 grams) of your favorite coarsely ground coffee.
For detailed instructions, please visit our Cold Brew 101 page.
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IS IT NORMAL TO HAVE A LITTLE SEDIMENT IN MY COLD BREW COFFEE?
Since cold brew coffee is created by allowing coffee grounds and water to steep for an extended period of time, some sediment in your cold brew coffee is completely normal.
To reduce the amount of sediment transfer:
When twisting the filter into the lid before brewing, make sure that the filter is properly attached so that it creates an airtight seal preventing grounds from getting into the coffee.
After brewing is complete and you remove the filter from the lid, make sure to rinse the interior of the lid (where grounds may have settled while shaking to moisten grounds), before serving/sealing the pitcher airtight.
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CAN YOU MAKE TEA IN THE COLD BREW COFFEE FILTER?
Yes, you can make tea in the Cold Brew Coffee filter. Although, we do recommend that you use two separate filters: one for your tea and one for your coffee to ensure that the flavors remain distinct and fresh.
Please note that the Cold Brew Coffee Maker filter is made of a finer mesh than the iced tea filter. As a result, we don't recommend making cold brew coffee in the Iced Tea Maker, as the tea filter doesn't filter out coarse grounds as well as the cold brew filter.
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CAN I USE TEA BAGS IN THE FLASH CHILL ICED TEA MAKER?
Yes, you can use either loose-leaf tea or tea bags. We recommend approximately 4-6 small tea bags with our 1 Quart Flash Chill Iced Tea Maker and 8-10 tea small bags with our two quart.
Note: These are suggested measurements and depend on the brand/type of tea and your personal preference of tea strength/flavor. -
ARE ALL OF YOUR PITCHERS AND DRINKMAKERS BPA FREE?
All Takeya products and accessories are BPA-free.
Our pitchers and drinkmakers are made from high-quality, BPA-free Tritan™, which can withstand boiling hot and ice cold temperatures.
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What type of glass is in the glass cold brew?
Takeya glass cold brew is made from high-quality Borosilicate glass.
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Can I pour hot water into the glass cold brew?
Yes, the Takeya glass cold brew can withstand boiling water. However, we recommend filling it no more than halfway, and advise against shaking it when it contains hot water. Please use caution when handling hot liquids.
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Can we put glass cold brew on the stovetop & microwave?
No, our glass cold brew maker is not stovetop or microwave safe.
Traveler
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WILL THE TRAVELER FIT IN MY CAR CUPHOLDER?
The Traveler fits most standard cupholders.
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HOW LONG WILL LIQUIDS STAY HOT/COLD IN MY TRAVELER?
Hot liquids will stay hot for up to 12 hours. Cold liquids will stay cold for up to 24 hours.
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HOW DO I CLEAN MY TRAVELER?
We recommend rinsing out your Traveler bottle and lid under warm running water after each use. You can also wash your Traveler in the dishwasher.
Note, however that harsh detergents and hot water may affect the appearance of your bottle over prolonged use. The Traveler lid is top rack dishwasher safe.
Should you not want to put your Traveler in a dishwasher, the exterior of the bottle can be cleaned using warm water and dishwashing liquid and a soft cloth. The interior of the bottle can be cleaned using dishwashing liquid and then rinsed thoroughly. Use a baking soda and water paste to help remove coffee stains.
Note:
Do not use cleansers with harsh chemicals like bleach or chlorine as they can ruin your bottle.
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HOW CAN I MAXIMIZE THE HEAT RETENTION OF MY TRAVELER?
Preheat your Traveler by filling it with hot water. Screw on the lid and let stand for at least five minutes. Empty the water and fill with the desired beverage. Drink with caution as contents will stay hot for an extended period.
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CAN I PLACE MY TRAVELER BOTTLE IN THE MICROWAVE?
No, the Traveler bottle is constructed from double-wall insulated Stainless Steel and is not microwave safe.
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HOW DO YOU LOCK THE TRAVELER LID?
The Traveler is 100% leakproof when closed and locked. Ensure that no liquids have pooled in the contoured lip before closing. Press down securely on the lid until it clicks. Press down on the lock tab until the red label is visible. When the red tab is visible the lid is locked and the open button will not work. Simply press up on the tab to disengage the lock, and press the button to open.
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HOW DO I REMOVE THE O-RING AND SIP PLUG FROM THE TRAVELER?
Remove the existing silicone O-ring from the bottom of the Traveler lid by gently pulling on the exposed edge. To remove the existing Sip Plug from the inside of the FlipLockÔ cap, gently pull up while holding the lid open.
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WHAT IS THE DIFFERENCE BETWEEN THE TAKEYA TRAVELER AND ACTIVES LINE?
The Takeya Traveler was engineered for the enjoyment of hot beverages. A new lid with leakproof security and a wide contoured lip are combined with our 18/8 double-wall stainless steel bottle to create the ultimate travel mug. The aerated lid allows for an easy, steady flow for better enjoyment of hot beverages. The 17oz capacity aligns with the sizes at your favorite coffee and tea shops for an Earth-friendly replacement of paper cups. Cold beverages can also be used in the Traveler.
The bottle is made from 18/8 food grade stainless steel and is BPA free. The lid, Sip Plug and O-Ring are also BPA-Free.
Note: Traveler bottle and lids are not compatible with Actives or Originals bottles and accessories.
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WHAT IS THE RECOMMENDED FILL LEVEL FOR HOT BEVERAGES IN A TRAVELER??
It is not recommended to overfill the Traveler to prevent spilling of hot liquids when screwing in the lid. Do not overfill past the lowest indentation in the neck of the bottle. Use caution at all times when handling hot liquids.
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DO THE BUMPERS FIT THE TRAVELER?
No, the bumpers for the Actives bottles do not fit the Traveler bottle. The Traveler features a built-in silicone coaster on the bottom of the bottle to minimize dents and for a quiet set down.
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WILL MY ORIGINALS SPOUT LID FIT THE TRAVELER?
No. The Traveler has a narrow neck that is not compatible with theTakeya Wide Neck lids. The Spout and Straw lids are not compatible with theTraveler.
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DO THE BUMPERS FIT THE TRAVELER?
No, the bumpers for the Actives bottles do not fit the Traveler bottle. The Traveler features a built-in silicone coaster on the bottom of the bottle to minimize dents and for a quiet set down.
Takeya Sport Pickleball
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What is pickleball?
Pickleball, the fastest growing sport in America, is a paddle sport that combines elements of badminton, tennis, and table tennis. Invented in 1965 on Bainbridge Island, WA, pickleball is played on a smaller version of a tennis court with a paddle and a pickleball, which is similar to a whiffle ball. The paddles are smaller than tennis rackets and the ball is made of plastic with holes in it. Pickleball is a relatively easy sport to learn, but is challenging to master. And it’s lots of fun!
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What are the benefits of playing pickleball?
Pickleball is a great way to get exercise and have fun. It is a low-impact sport that can be played by people of all ages and fitness levels. Pickleball is also a social sport, and is a great way to meet new people. Before each time you play, however, please make sure to warm up via a variety of stretching exercises. Also, before you play a game, warm up for 5-10 minutes, hitting practice shots, serves, etc. Also, be sure to stay hydrated while playing. Our tips for staying hydrated while playing pickleball are here.
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How do I become a better pickleball player?
As with anything else, becoming better at pickleball requires a lot of practice and time. Practice at least half of the time that you play games. Work on your shots, court technique and strategy. If you are a beginner, learn the rules. Also, if you are just getting started, first, have fun!
Also, please read our pickleball blog, which features tips from our pros on how to improve your game.
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How big is a pickleball court?
A pickleball court is about one-third the size of a standard tennis court. It is20 feet wide and 44 feet long. The net is 36 inches high at the sidelines and34 inches high at the center.
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What is the difference between a pickleball ball and a whiffleball?
Pickleball balls and whiffle balls are both made of plastic and have holes in them. However, pickleball balls are slightly larger than whiffle balls, and they have a more even distribution of holes. This makes pickleball balls fly more consistently and accurately. Additionally, pickleball balls are slightly heavier than whiffle balls, which makes them travel with more velocity.
A pickleball court is about one-third the size of a standard tennis court. It is 20 feet wide and 44 feet long. The net is 36 inches high at the sidelines and 34 inches high at the center.
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How many holes does a pickleball ball have?
Most outdoor pickleball balls have 40 holes and indoor balls usually have 26. The hole spacing and ball design must be done so the ball flies straight. A manufacturer's name or logo must be on the outside of the ball.
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How is the Takeya Sport Euro Pickleball different from other pickleballs?
The Takeya Sport Euro pickleballs are designed for outdoor use and have 40 holes in them. They provide an optimized bounce and are engineered for durability. Takeya Sport Euro pickleballs are approved by USA Pickleball for all official tournament play
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What are the differences between Takeya Pickleball Paddles?
Helios Sport is our beginner paddle, but offers great value with leading edge features. It features an 8mm PP honeycomb core to provide power and control for every shot. The smooth contoured head provides a smooth swing and
reduced air drag to improve your offense and defense. It also features a fiberglass face for a durable, consistent feel and a Hydtrotech Power Grip to absorb vibrations. Helios is available in 16mm thickness to provide optimum control in both short and long paddle sizes. Helios Sport is approved by USA Pickleball for all official tournament play.Titan Elite helps you take your game to the next level. It is engineered to provide power and control with every hit. Its aerodynamic design with a T700S carbon fiber surface provides a smooth swing with maximum spin. It also features a foam-injected edge wall utilizing cutting-edge thermoforming seal technology to add strength and stability. It features a carbon fiber handle to enhance accuracy and absorb vibrations. Titan Elite is available in two lengths – long and short, as well as two thicknesses – 14mm for optimum power and 16mm for optimum control. Titan Elite is approved by USA Pickleball for all official tournament play.
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What size pickleball paddle do I need?
Whether you want a long paddle, which gives you more reach or a short paddle, which provides a wider surface area, is a matter of personal preference. Both sizes work well for most players.
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How do I care for my pickleball paddle?
To care for your pickleball paddle, wipe it down after each use with a damp cloth. You should also avoid leaving your paddle in direct sunlight or in extreme heat or cold. If your paddle becomes dirty, you can wash it with mild soap and water.
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Where are Takeya paddles made?
Every Takeya Sport Pickleball paddle is designed in the US and manufactured in China with the finest materials and proprietary, leading-edge technology. Every paddle undergoes our strict USA based quality control.
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How long is your paddle warranty?
Every Takeya Sport pickleball paddle comes with an industry-leading limited lifetime warranty. The warranty is here.
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What is your pickleball paddle refund policy?
If you purchased your paddle on takeyausa.com or takeyapickleball.com, you are eligible to
return your paddle to us for any reason within 30 days of purchase.If for any reason you don’t love your paddle, simply submit a return request via the form here to process your return. We just ask that you cover the cost of shipping the Paddle back. Once your Paddle is received, we will process your refund.
If you purchased your Paddle from an authorized Takeya reseller, please contact them directly for an exchange or a refund based on their specific policies.
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Who do I contact for customer support?
For any questions about any of our products, please email us at customerservice@takeyausa.com
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What is your shipping policy for Takeya Sport Pickleball Products?
All orders received by noon Eastern Time Monday through Friday ship the same day. All orders received after noon Eastern Time or on weekends, ship the next business day.
Sure-Grip Glass Bottles
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CAN I PLACE THE SURE-GRIP GLASS BOTTLE IN THE FREEZER?
No, we do not recommed this since the liquids can expand when frozen and excess pressure can break the glass.
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CAN I PLACE IN THE MICROWAVE?
No, please do not microwave.
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IS BOROSILICATE GLASS BPA AND LEAD FREE?
Yes, borosilicate glass is preferred for drinks thanks to its ability to serve both warm and cold drinks with long-lasting durability.
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DOES BOROSILICATE GLASS BREAK EASILY?
With care, you should not expect it to break. If you drop it or subject to extreme temperatures, you increase the likelihood.
If your glass bottle breaks or cracks, dispose of immediately.
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HOW DO I CLEAN MY SURE-GRIP GLASS BOTTLE?
All parts are top rack
dishwasher safe. Please wash before first use and store with lid
removed. -
IS THIS BOTTLE MADE FOR CARBONATED BEVERAGES?
No, please do not use for carbonated beverages such as sodas.
Bulk and Custom Orders
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HOW DO I GET A QUOTE FOR A CUSTOM OR BULK ORDER?
Fill out this form and you will receive a response in 1-2 business days.
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DO YOU OFFER BULK/ CORPORATE DISCOUNTS?
Yes, with a minimum of 48 bottles. Please fill out this form and you will receive a response in 1-2 business days.
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WHICH PRODUCTS ARE AVAILABLE FOR CUSTOMIZATION/ PERSONALIZATION?
We offer our line of stainless steel insulated bottles with laser engraving in 2x2 or 3x3 sizes. Sorry, we do not offer printing or decoration of Tritan bottles.
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DO YOU OFFER SAMPLES?
We provide you with a pre-production digital proof for approval.
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HOW MUCH IS SHIPPING FOR A BULK ORDER IN THE USA?
We offer free shipping to one location within the contiguous USA. Freight to Canada will be charged at the current rate.
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WHICH PAYMENT METHODS ARE ACCEPTED FOR CUSTOM AND BULK ORDERS?
Credit card payments or wire transfers (if set up previously).
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DO YOU ACCEPT W9/ TAX EXEMPTION CERTIFICATES
Tax exempt documentation must be provided prior to placing the order. Tax exempt status rules by state so requests will be reviewed prior to removing tax.
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CAN I CANCEL OR RETURN MY ORDER?
Once the digital proof is signed off on and payment is made, no further adjustments may be made to the order, including returning.
Bottle Customization
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WHICH PRODUCTS ARE AVAILABLE FOR CUSTOMIZATION?
Our best-selling stainless water bottles and drinkware are available to be customized with a premium laser engraving, however certain products may be excluded due to product availability. Any product that is customizable will have our customize button available on the product page. Orders up to 100 bottles may be facilitated through the website.
For orders over 100 bottles or for business or corporate use, please contact us here.
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WHAT KIND OF CUSTOMIZATION DO YOU OFFER?
Laser engraving can be done on any color stainless steel bottle available on the website. You can add designs or text to the front, back, or both sides of the bottle. The decoration must fit into the predetermined space for each bottle or drinkware.
Cost is $8 per side.
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HOW DOES LASER ENGRAVING WORK?
An automated laser removes powder coating to expose the stainless steel according to the design mockup online. Our partners created a superior laser to decorate to the finest detail and you will certainly notice the difference when receiving.
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WHAT FILE TYPES DO YOU ACCEPT?
We accept the following file types: PNG,JPEG, SVG, and BMP
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WHAT ARE THE REQUIREMENTS FOR PERSONALIZATION?
Files and decoration options must comply with the Takeya policies noted before you check out.
Bottles and drinkware must be full price and no discounts will be given for customization.
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HOW LONG WILL IT TAKE TO CUSTOMIZE MY ORDER?
Expect 2-4 business days prior to shipping. Peak times may add to this expectation. We prioritize on a first come, first serve basis. If there are other items in your order, they will be held and shipped with your customized product(s) when ready in accordance with the tier of shipping chosen at checkout.
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CAN I EDIT OR CHANGE MY ORDER AFTER FINALIZING?
Sorry, we are not able to make changes after your order is finalized/ approved for customization.
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WHAT HAPPENS IF A POLICY IS VIOLATED?
Your order will be cancelled, and you will be refunded. Orders that are cancelled will be refunded within 5-7 business days.
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ARE CUSTOMIZED PRODUCTS ELIGIBLE FOR RETURNS?
No, once the product is engraved, the product is ineligible for returns. If you believe there is a manufacturer defect, please contact customer service.
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WILL TAKEYA BE ADDING NEW BOTTLES AND DESIGNS FOR CUSTOMIZATION?
Yes, it is our mission to make this the best personalization experience in the industry so we will be adding more fonts, designs, and options for you!
Sign up for our email list to learn about new product releases and customization options.
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HOW MUCH WILL EACH CUSTOMIZATION COST?
$8 per side on any available stainless product.
For orders over 100 bottles, please contact us.
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DO YOU OFFER RUSH ORDERS?
Due to the nature of a customized product and demand, expect 2-4 business days for engraving and then your order will ship according to the tier chosen at checkout. Peak times or demand may add to the timeline.
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WHERE CAN I GET CUSTOMIZED BOTTLES AND DRINKWARE SHIPPED TO?
This program is open to addresses in the USA and Canada.
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ARE CUSTOMIZED BOTTLES DISHWASHER SAFE?
Yes, customizing the bottles does not change how they should be cared for.
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WHAT CAN I HAVE DECORATED ON MY BOTTLE?
Takeya reserves the right to cancel any submission that may be considered any of the following. Designs or text that are obscene, defamatory, libelous, advocating persecution based on gender, race, age, religion, national origin or otherwise. We ask that you are respectful and stay within appropriate boundaries.
Licensed, copyright images and language
Takeya respects the intellectual property rights of others, and we ask that you do the same. All images and text are reviewed, and if your submission infringes any copyrights or trademarks, your order will be cancelled and refunded. It is your responsibility to check your design for typos or errors before submitting and checking out as changes cannot be made once submitted.
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WHAT TYPE OF FILES DO YOU ACCEPT FOR ENGRAVING?
We offer a superior laser marking process and therefore accept images in PNG,JPEG, SVG, and BMP format.
Shop Pay
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HOW DO I PAY WITH SHOP PAY INSTALLMENTS?
Order total must be over $50
1. Add items to your cart.
2. Check out with Shop Pay.
3. Choose to pay in 4 installments
Your first payment will either be due at checkout or two weeks after your purchase.The next three installments will be automatically charged to your card saved on Shop Pay every two weeks.
You'll receive an email reminder before each payment as a reminder.
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WHAT ARE THE OPTIONS TO PAY IN SHOP PAY INSTALLMENTS?
When checking out with Shop Pay, you now have the option to pay now or later.
Paying in installments on Shop Pay allows you to split your purchase amount into four equal, bi-weekly installment payments—with rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners:affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumershttps://www.affirm.com/licenses.
*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681. -
ARE THERE LATE FEES WHEN USING SHOP PAY?
No, there are no late fees if you miss a scheduled payment.
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WHAT HAPPENS IF I PAY WITH SHOP PAY INSTALLMENTS AND THEN RETURN ITEMS OR CANCEL MY ORDER?
If your refund is less than your total purchase balance, it might not lower your next payment.
Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
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HAVE MORE QUESTIONS ABOUT SHOP PAY?
For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
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WHAT ARE THE SHOP PAY SPENDING PARAMETERS?
Pay in full or in four interest-free installments for orders between $50 and $1000 with Shop Pay.
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DOES SHOP PAY INSTALLMENTS IMPACT MY CREDIT SCORE?
When using Shop Pay installments, checking eligibility has no impact to credit. Late payments and non-payments may affect your ability to pay with Shop Pay installments in the future.
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WHAT ARE THE OPTIONS TO PAY IN SHOP PAY INSTALLMENTS?
When checking out with Shop Pay, you now have the option to pay now or later.Paying in installments on Shop Pay allows you to split your purchase amount into four equal, bi-weekly installment payments—with rates from 0%-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affime.com/lenders. Options depend on your purchase amount, and down payment may be required. State notices to consumers https://www.affirm.com/licenses
*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.
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WHICH PAYMENT METHODS ARE ACCEPTED IF I USE THE OPTION TO PAY IN SHOP PAY INSTALLMENTS?
The installments option on Shop Pay is available on all major debit and credit cards.
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HOW DO I MANAGE MY PAYMENTS FOR SHOP PAY INSTALLMENTS?
You can log in to Shop Pay to view your order history and payment status for orders that are paid in installments with Shop Pay.