shipping + Order info

  • WHAT'S YOUR SHIPPING POLICY IN THE USA?

  • DO YOU SHIP TO HAWAII AND ALASKA?

  • DO YOU SHIP INTERNATIONALLY?

  • WHEN WILL MY ORDER SHIP?

  • HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

  • HOW DO I TRACK MY ORDER?

  • WHAT DO I DO IF MY ORDER IS MISSING?

  • HOW DO I RETURN AN ITEM?

  • WHAT'S THE BEST WAY TO CONTACT YOU?

Actives, Sport, Pickleball, Kids & Originals

  • WHAT ARE SOME THINGS I SHOULD KNOW ABOUT MY INSULATED BOTTLE?

  • MY BOTTLE SAYS HAND WASH ONLY ON THE BOTTOM. IS IT DISHWASHER SAFE?

  • HOW OFTEN SHOULD I CLEAN MY BOTTLE?

  • ARE TAKEYA BOTTLES AND PITCHERS MICROWAVE SAFE?

  • CAN I PUT MY TAKEYA BOTTLE IN THE DISHWASHER?

  • HOW CAN I MAXIMIZE THE COLD RETENTION OF MY BOTTLE?

  • CAN I PUT CARBONATED BEVERAGES IN MY BOTTLE?

  • HOW DO I REPLACE O-RINGS?

  • I LOST THE O-RINGS IN MY TAKEYA BOTTLE THAT MAKE IT LEAKPROOF. CAN I PURCHASE NEW ONES?

  • WHAT IS MY TAKEYA STAINLESS STEEL BOTTLE MADE OF?

  • WILL MY BOTTLE FIT IN A CUPHOLDER?

  • HOW LONG DO YOUR BOTTLES KEEP LIQUIDS COLD?

  • HOW LONG DO YOUR BOTTLES KEEP LIQUIDS HOT?

  • CAN I DRINK HOT LIQUIDS WITH A STRAW?

  • WHERE ARE TAKEYA STAINLESS STEEL BOTTLES MADE?

  • IT LOOKS LIKE MY BOTTLE MAY HAVE RUST - IS THIS NORMAL?

  • WHAT ARE THE IMPORTANT THINGS I SHOULD KNOW ABOUT MY INSULATED TAKEYA BOTTLE?

  • Can I put Milk or Dairy Products in my Takeya product?

Tritan

  • WHAT IS TRITAN?

  • DOES MY TRITAN BOTTLE FIT IN A CUPHOLDER?

  • IS MY TRITAN BOTTLE DISHWASHER SAFE?

  • IS THE LID THE SAME AS TAKEYA ORIGINAL LIDS?

  • HOW LONG WILL LIQUIDS STAY COLD IN TRITAN BOTTLES?

  • WILL MY TRITAN BOTTLE SWEAT?

  • WILL MY TRITAN BOTTLE BREAK IF DROPPED?

  • CAN I PLACE MY TRITAN BOTTLE IN THE REFRIGERATOR?

  • WHICH O-RINGS SHOULD I PURCHASE?

  • DO THE BUMPERS FIT TRITAN BOTTLES?

Pitchers - Cold Brew, Tea & Beverage Maker

  • WHERE ARE YOUR PITCHERS AND DRINKMAKERS MANUFACTURED?

  • HOW DO I CARE FOR MY TAKEYA PITCHER/DRINKMAKER?

  • HOW MUCH COFFEE SHOULD I USE IN THE COLD BREW COFFEE MAKER?

  • IS IT NORMAL TO HAVE A LITTLE SEDIMENT IN MY COLD BREW COFFEE?

  • CAN YOU MAKE TEA IN THE COLD BREW COFFEE FILTER?

  • CAN I USE TEA BAGS IN THE FLASH CHILL ICED TEA MAKER?

  • ARE ALL OF YOUR PITCHERS AND DRINKMAKERS BPA FREE?

  • What type of glass is in the glass cold brew?

  • Can I pour hot water into the glass cold brew?

  • Can we put glass cold brew on the stovetop & microwave?

Traveler

  • WILL THE TRAVELER FIT IN MY CAR CUPHOLDER?

  • HOW LONG WILL LIQUIDS STAY HOT/COLD IN MY TRAVELER?

  • HOW DO I CLEAN MY TRAVELER?

  • HOW CAN I MAXIMIZE THE HEAT RETENTION OF MY TRAVELER?

  • CAN I PLACE MY TRAVELER BOTTLE IN THE MICROWAVE?

  • HOW DO YOU LOCK THE TRAVELER LID?

  • HOW DO I REMOVE THE O-RING AND SIP PLUG FROM THE TRAVELER?

  • WHAT IS THE DIFFERENCE BETWEEN THE TAKEYA TRAVELER AND ACTIVES LINE?

  • WHAT IS THE RECOMMENDED FILL LEVEL FOR HOT BEVERAGES IN A TRAVELER??

  • DO THE BUMPERS FIT THE TRAVELER?

  • WILL MY ORIGINALS SPOUT LID FIT THE TRAVELER?

  • DO THE BUMPERS FIT THE TRAVELER?

Takeya Sport Pickleball

  • What is pickleball?

  • What are the benefits of playing pickleball?

  • How do I become a better pickleball player?

  • How big is a pickleball court?

  • What is the difference between a pickleball ball and a whiffleball?

  • How many holes does a pickleball ball have?

  • How is the Takeya Sport Euro Pickleball different from other pickleballs?

  • What are the differences between Takeya Pickleball Paddles?

  • What size pickleball paddle do I need?

  • How do I care for my pickleball paddle?

  • Where are Takeya paddles made?

  • How long is your paddle warranty?

  • What is your pickleball paddle refund policy?

  • Who do I contact for customer support?

  • What is your shipping policy for Takeya Sport Pickleball Products?

Sure-Grip Glass Bottles

  • CAN I PLACE THE SURE-GRIP GLASS BOTTLE IN THE FREEZER?

  • CAN I PLACE IN THE MICROWAVE?

  • IS BOROSILICATE GLASS BPA AND LEAD FREE?

  • DOES BOROSILICATE GLASS BREAK EASILY?

  • HOW DO I CLEAN MY SURE-GRIP GLASS BOTTLE?

  • IS THIS BOTTLE MADE FOR CARBONATED BEVERAGES?

Bulk and Custom Orders

  • HOW DO I GET A QUOTE FOR A CUSTOM OR BULK ORDER?

  • DO YOU OFFER BULK/ CORPORATE DISCOUNTS?

  • WHICH PRODUCTS ARE AVAILABLE FOR CUSTOMIZATION/ PERSONALIZATION?

  • DO YOU OFFER SAMPLES?

  • HOW MUCH IS SHIPPING FOR A BULK ORDER IN THE USA?

  • WHICH PAYMENT METHODS ARE ACCEPTED FOR CUSTOM AND BULK ORDERS?

  • DO YOU ACCEPT W9/ TAX EXEMPTION CERTIFICATES

  • CAN I CANCEL OR RETURN MY ORDER?

Bottle Customization

  • WHICH PRODUCTS ARE AVAILABLE FOR CUSTOMIZATION?

  • WHAT KIND OF CUSTOMIZATION DO YOU OFFER?

  • HOW DOES LASER ENGRAVING WORK?

  • WHAT FILE TYPES DO YOU ACCEPT?

  • WHAT ARE THE REQUIREMENTS FOR PERSONALIZATION?

  • HOW LONG WILL IT TAKE TO CUSTOMIZE MY ORDER?

  • CAN I EDIT OR CHANGE MY ORDER AFTER FINALIZING?

  • WHAT HAPPENS IF A POLICY IS VIOLATED?

  • ARE CUSTOMIZED PRODUCTS ELIGIBLE FOR RETURNS?

  • WILL TAKEYA BE ADDING NEW BOTTLES AND DESIGNS FOR CUSTOMIZATION?

  • HOW MUCH WILL EACH CUSTOMIZATION COST?

  • DO YOU OFFER RUSH ORDERS?

  • WHERE CAN I GET CUSTOMIZED BOTTLES AND DRINKWARE SHIPPED TO?

  • ARE CUSTOMIZED BOTTLES DISHWASHER SAFE?

  • WHAT CAN I HAVE DECORATED ON MY BOTTLE?

  • WHAT TYPE OF FILES DO YOU ACCEPT FOR ENGRAVING?

Shop Pay

  • HOW DO I PAY WITH SHOP PAY INSTALLMENTS?

  • WHAT ARE THE OPTIONS TO PAY IN SHOP PAY INSTALLMENTS?

  • ARE THERE LATE FEES WHEN USING SHOP PAY?

  • WHAT HAPPENS IF I PAY WITH SHOP PAY INSTALLMENTS AND THEN RETURN ITEMS OR CANCEL MY ORDER?

  • HAVE MORE QUESTIONS ABOUT SHOP PAY?

  • WHAT ARE THE SHOP PAY SPENDING PARAMETERS?

  • DOES SHOP PAY INSTALLMENTS IMPACT MY CREDIT SCORE?

  • WHAT ARE THE OPTIONS TO PAY IN SHOP PAY INSTALLMENTS?

  • WHICH PAYMENT METHODS ARE ACCEPTED IF I USE THE OPTION TO PAY IN SHOP PAY INSTALLMENTS?

  • HOW DO I MANAGE MY PAYMENTS FOR SHOP PAY INSTALLMENTS?